Shipping policy

Delivery and shipping of Paints and other decorative products

Products under 150ml total volume can be shipped via Royal Mail in the UK only. These are sent via 48 hour Royal Mail Tracking service. 

Products over 150ml total volume will be shipped via 24-48 hour courier service.

Products can be shipped to Ireland via courier only. Please follow the directions on the Shipping to Ireland EU page on the website. Thank you.

Northern Irish customers can choose to pick up their order free of charge from Stone Row Artisans, 2-6 Stone Row, Coleraine BT52 1EP. Open Monday to Friday 10am-5pm. Please bring your order confirmation details with you. 

We will aim to have your purchase with you in 2-3 working days. Please be aware that we cannot guarantee delivery times as the shipping services are independent to us.

Delivery and Shipping of Furniture

There is limited space in the workshop so furniture cannot be stored indefinitely even if it’s been paid for. Items must be collected within 7 days of purchase unless by prior agreement.  

Buyers are welcome to view and collect furniture from my retail unit at Stone Row Artisans in Coleraine or from my workshop in Limavady. Please contact me to arrange a date and time.

Shipping costs are included in the price of the furniture (unless stated otherwise in the individual product description) for Northern Ireland, Ireland, England, Wales and Scotland EXCEPT CORNWALL, THE HIGHLANDS AND ISLANDS.

International shipping IS NOT included in the price

If you require shipping to Cornwall,The Highlands or Islands or internationally contact Upainted BEFORE you buy with your address so I can get an accurate shipping quote for you.

Please note it can take a couple of weeks for delivery via courier.

The couriers I generally use are a one-man service so where the furniture is heavy or bulky a second person will be needed to help lift upon delivery. Remember delivery is kerbside only. The courier will not carry furniture upstairs.

Ensure the furniture is unwrapped while the courier is present to check for any damage and report it to the courier company immediately.

 

NOTE: If you are arranging your own courier to collect, please ensure they are insured and experienced in transporting and packing furniture. I can’t accept responsibility for any damages or losses that happen in transit. Please don’t use parcel couriers only reputable furniture shippers.

I wrap and pack all my furniture for shipping, but as a standard the courier should use a removals blanket and strap the furniture into the van securely.

If arranging your own courier, please note that you are accepting these terms and are completely responsible for your item the moment it is handed to the courier. Any compensation for breakages or loss should be claimed from the courier only.

 

Faulty or damaged goods

All furniture is checked before leaving the workshop to ensure it’s in good working and decorative order. Upainted is unable to accept any responsibility for it once it has left the workshop.

For items damaged in transit I require full photographs of the furniture and packaging as it is received. Any damage caused by the delivery that is discovered after unwrapping cannot be part of a damages claim. Items damaged after delivery cannot be returned but I will try to fix any damage at a reasonable cost.

If it arrives damaged you should contact the courier firm first under their insurance cover and then Upainted. I will do what we can to help solve the problem.

 

 

For full information see Terms & Conditions Policy